Shipping policy

Shipping Policy

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays. During periods of high demand, processing times may be slightly extended. In such cases, customers will be notified by email.

2. Shipping Times

Estimated delivery times vary depending on the destination and shipping method selected at checkout. Typical delivery times range from 7 to 15 business days. Please note that these are estimates and not guaranteed delivery dates.

3. Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. Tracking updates may take 24–72 hours to appear after shipment.

4. Shipping Delays

We are not responsible for delays caused by circumstances beyond our control, including but not limited to customs clearance procedures, carrier delays, weather conditions, or force majeure events. Such delays do not constitute grounds for cancellation or refund.

5. Customs, Duties, and Taxes

Customers are solely responsible for any customs duties, taxes, or import fees that may apply to their order. We are not responsible for delays or additional costs caused by customs authorities.

6. Incorrect or Incomplete Address

It is the customer’s responsibility to ensure that all shipping information is accurate and complete at the time of purchase. We are not liable for orders delivered to incorrect addresses provided by the customer. Orders returned due to incorrect or incomplete addresses may be subject to additional shipping fees.

7. Lost or Stolen Packages

Once an order has been handed over to the carrier, responsibility for delivery rests with the shipping provider. We are not liable for packages marked as “delivered” but reported as lost or stolen. In such cases, customers must contact the carrier directly to file a claim.

8. Damaged Items

If your order arrives damaged, you must contact us within 48 hours of delivery and provide clear photographic evidence of the damage, including the packaging. Failure to do so may result in the claim being denied.

9. Contact Information

For any shipping-related inquiries, please contact our customer support team using the contact details provided on our website. We aim to respond within 24–48 business hours.